Recycle Bin

The following records are not permanently deleted. Instead, they are moved to a Recycle Bin from where they can be restored or permanently deleted:

  • Assets
  • Contacts
  • Custom Reports
  • Items
  • Proposals
  • Services
  • Transactions
  • Users

All other records are deleted permanently, after you confirm the deletion.

Deleted users are only listed when the Module filter is set to Users (not All). If a user is permanently deleted, you can no longer see the changelogs and audits linked to that user.

Clear the Recycle Bin regularly.

Navigation Example

Main Menu > Help > Recycle Bin


Recycle Bin list view, showing deleted records, the Module filter and the View, Output and Actions buttons
Recycle Bin Interface

Buttons Explained

Button Description
ViewGenerates a list of deleted records.
OutputExport: Exports the list in .xlsx, .htm or .csv format.
Actions
  • Restore: Restores the selected records.
  • Delete: Permanently deletes the selected records.

Filter Explained

Filter Description
Module

Select one of these options from the dropdown list:

  • All
  • Assets
  • Contacts
  • Custom Reports
  • Items
  • Proposals
  • Services (service tickets)
  • Transactions
  • Users (deleted users are only listed when this option is selected)

Fields Explained

Field Description
Field Chooser (*)Add or remove columns.
IDA system-generated number for the original record.
ModuleThe module from which the record was deleted.
DescriptionThe description of the item or transaction.
CreatedThe date on which the entry was created.
UpdatedThe date on which the entry was deleted (moved to the Recycle Bin).
Updated ByThe user who deleted the record.
WidgetA submenu with Restore and Delete for the entry.

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